• Appointments & Scheduling
  • Payment & Rates
  • Grooming
  • Other
1.Do I need to make an appointment?

Yes, do make an appointment with us to ensure a slot!

Walk-ins are subjected to availability, you can make an appointment with us through WhatsApp via our number : +65 9786 6707

2.How long in advance do i need to make an appointment?

For weekdays booking, do try to book at least 1 day in advance.

For Weekends booking, we will recommend at least 2-3 days in advance.

3.I need to cancel/reschedule my appointment, What should i do?

Do try your best to inform us at least 48 hours in advance so that we can reschedule your appointment or give up the slot to other paw-kids!

4.I have not recieve a respond for my booking enquiry. What Should I do?

Our customer service hotline operating hours are from 11am-7pm from Tuesday to Sunday (excluding PH) We will respond to you as soon as possible!

5.How do i know my booking is confirmed?

We will send you a message through WhatsApp or give you a call to confirm your booking if you’ve sent a request through our Setmore site or Website.

6.What are your transportation service timing?

Our transportation service pick up timing is from 9-11am, drop off will be 6-8pm.

The timing stated is just an estimate and we might be earlier or later depending on traffic conditions, weather and other factors.

The grace waiting period is 15 minutes so do ensure that someone is ready to pass us or pick up your paw-friend!

7.what information will you need for the booking?

We will need your pet’s name, breed, weight and also the service you’re looking to do!

You can also include information that might be helpful to us during their grooming session. (eg. just went for sterilzation)

1.What Payment Methods do you accept?

We currently accept credit card/debit card, PayNow and GrabPay payment.

All puppies, services and products are NETT pricing.

2.How much do you charge for grooming?

Our grooming charges varies by the dog’s breed and weight and the services you’re looking to get!

These are the sizes we charge by :

  • Small size : under 5 kg
  • Medium Size : 5 to under 15kg
  • Large Size : 15 to under 25kg
  • Xtra Large : 25kg and up

You can refer to our price list for more information!

3.Are there any hidden charges after grooming is completed?

We are very transparent with our pricing and any additional cost will be made known to you before we commence grooming.

Do note that DeMatting charges is not fixed and will be dependable on severity of matting and time taken to Dematt fully.

1.How frequent should i groom my pet?

We recommend a regular grooming every 2 to 4 weeks to keep your pet’s coat, skin and hygiene in tip top shape!

2.When can i bring my puppy in for their first grooming?

All puppies are welcome to come to our grooming salon 2 weeks after they’ve completed their basic puppy vaccination!

3.How long does grooming take?

Grooming will take anywhere from half an hour to 3 hour, depending on the haircut, condition of fur/skin and the behavior of pets!

Our priority will always be the pet’s safety and comfort so we might take longer to make their grooming experience as comfortable as possible!

Do note that grooming timing might also be longer during peak periods such as before CNY, XMAS and weekends.

4.Can I watch my pet being groom?

Yes! We created an open concept grooming so that paw-rents can see the grooming process.

However in the event that your fur-baby gets too distracted, we will advise you to watch from a further distance for the safety of your pet.

5.Can you groom my senior pets?

Yes, we do groom senior dogs!

However do let us know in advance so that we are able to prepare and accommodate to their specific needs.

6.My Pet is aggressive, can you still groom them?

If your pet has an history of aggressive behavior, do inform us beforehand, you can provide us with some information of past grooming experience and extend of aggression.

We will then advise whether it is safe to do a grooming session.

In the event that your pet displays aggressive tendencies or have injured our staff, we may find it neccessary to stop the grooming process for the safety of your pet and our groomers.

Do You Still Have Questions?
If you cannot find the answer to your question in our FAQs, you can always contact us. We will answer you shortly!
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